Great Falls Appliance Repair

Finding 01

Does ranking well on Google mean AI recommends you?

It helps, and it is nowhere near enough. Of the 13 best-ranked businesses in Great Falls, 4 got named by an AI engine — 30.8%. Of the 14 ranked lowest, 2 did. The single most-named business in this market ranked 1st on Maps, coming up in 73% of answers.

Google rank and AI answers are decided by two different systems looking at different things. Your map position comes from how close you are, what category you are in, and how people engage with your listing. Whether an AI names you depends on whether it can find, read and trust a description of your business in the sources it pulls from. Ranking first buys you better odds. It does not buy you the answer.

Finding 02

How many local businesses actually appear in AI answers?

Very few, and the ones that do take most of it. Of 40 businesses measured, 6 were named at least once and 34 were never named. The three most-named businesses took 87.8% of every mention in the market.

The most-named business came up in 73% of answers; the fourth came up in 21%; everything below that was 1% or less. A short shelf at the top, and a long floor underneath it.

Finding 03

Are the best-reviewed businesses invisible to AI?

Often, yes. Take the 10 strongest businesses in Great Falls — the top 25% once you combine Google rank, star rating and number of reviews — and 6 were never named by any engine. That is 60% of the best businesses in town, missing from every answer.

One of them ranks 3rd on Maps with 4.5 stars, and was named zero times across all 50 answers. One of them ranks 6th on Maps with 5.0 stars, and was named zero times across all 50 answers. Their customers rate them highly and Google ranks them well. The AI engines do not know they exist.

Finding 04

Do Google reviews affect whether AI recommends you?

A little, here. In Great Falls the businesses AI named average 4.67 stars against 4.49 for the ones it never named.

6 businesses here were named by at least one engine, rating between 3.7 and 5.0 stars. 33 were named by none, rating between 2.3 and 5.0. The two groups overlap almost completely.

Reviews do real work in the map pack and in how customers choose. This measures something narrower: whether they are what makes an AI say your name. In Great Falls the answer is what the numbers above say it is, and it is not the same answer in every market we measured.

Finding 05

Do ChatGPT, Gemini and Perplexity recommend the same businesses?

No. Asked the same questions about the same market, the closest any two engines came to agreeing was 100% of thebusinesses they named — and the furthest apart pair agreed on just 14.3%.

Each engine surfaced a different slice of the market: Perplexity named 6, Claude named 5, Gemini named 5, Google AI Overview named 5, ChatGPT named 3. Showing up in one does not mean showing up in the others, so checking yourself against a single assistant tells you very little.

How we measured it

We pulled every Appliance Repair business Google Maps returns for Great Falls — 40 of them, after combining duplicate listings of the same business — then asked 5 AI answer engines the same 10 customer questions and recorded which ones each engine named.

Who is in it

40 businesses, from everything Google Maps returns for "appliance repair" in Great Falls, MT. A business with more than one listing is counted once. 2 listings that share one organization's website are counted as that organization, because AI engines cite the organization's site rather than any individual listing.

What we asked

10 questions a customer would actually ask, kept identical across ChatGPT, Claude, Gemini, Perplexity and Google's AI Overview. 50 answers in total, July 2026.

How we scored it

The share of answers that named or cited a business, weighted by how many people use the engine that named it.

How we ranked reputation

Google Maps position, star rating adjusted for how many reviews back it up, and review count on a sliding scale that levels off around a thousand.

Scope

One market, one category. Every number on this page describes Great Falls and comes from that market alone — results differ between markets and we do not carry them across. We never name individual businesses. AI engines change over time; this describes July 2026.